Privacy Statement
This privacy policy outlines how First National Real Estate Kellyville ACN 149 168 365 (“First National”, “us” or
“we”) collects, uses, stores and discloses your personal information . First National is not an entity bound by
the Privacy Act 1988 (Privacy Act) and has not opted-in to the Australian Privacy Principles (APPs) under
Section 6EA. This policy is written in simple language.
We may change our Privacy Policy from time to time by publishing changes to it at our premises, on our
website and / or as an email update to all users. We encourage you to check our website and for our email
updates periodically to ensure that you are aware of the terms of our current Privacy Policy.
We respect the privacy of your personal information and treat it in accordance with this statement. If you
have any concerns or would like to access your personal information that we hold, please contact:
First National Real Estate Kellyville
CONTACT PERSON: Raj Bhandari
FAX:
PHONE: 02 9025 9599
EMAIL: raj@firstnationalkellyville.com.au
Overview
We collect, hold, use and disclose personal information to carry out business functions or activities. These
functions and activities include:

• promoting and marketing the First National network and First National Members;
• promoting and marketing First National;
• selling and renting residential and/or commercial property;
• providing information to vendors, purchasers and the public on real estate and related areas;
• advertising properties listed with First National;
• establishing and attending training programs, seminars and conferences for First National and First
  National Members; and
• undertaking activities in support of our functions and activities including human resources,
  corporate administration, property management and public relations activities.
  Collection of your personal information
  Personal information has the meaning given to that term in the Privacy Act. At all times we try to only collect
  the information we need for the particular function or activity we are carrying out.
  We collect information from you on a voluntary basis. You are not under any obligation to provide
  information to us. If we do not collect your personal information, we may not be able to provide our services
  to you. Depending upon the circumstances, we either might not be able to provide our services at all, or
  only partly provide our services.
  Each time you contact us, you may provide us with personal information about yourself or others that we
  need to use to provide you with our services. The main way we collect personal information about you is
  when you give it to us, for example when you:
• complete forms, applications or surveys;
• contact us to ask for information;
• attend an open for inspection of a property listed with First National;
• participate in forums on our website; or
• otherwise specifically provide us with your personal information.
  Information that we may collect directly from you may include:
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• your full name;
• your residential address;
• your email address;
• your gender;
• your mobile number and other contact details;
• your age and date of birth;
• products and services you are interested in or require more information about;
• your bank account details;
• any information that is required or authorised by law; or
• any other personal information that you choose to provide in connection with your dealings with
  us.
  You may provide personal information to us to receive information about products or services offered
  through this website, to purchase such products and services, to receive newsletters or become involved
  in promotions or other initiatives commenced by us. If you purchase or request products and services from
  us we may also request your preferences for receiving further marketing or promotional material.
  We require some of this information to provide services to you, as indicated by mandatory fields on some
  forms. For non-mandatory fields, the choice of how much information you provide to us is yours. We seek
  this information to process your request for information and provide that information to you, to improve the
  quality of our products and services and to assist you to determine which products and services best meet
  your needs.
  Collecting personal information through our websites
  We may also collect and store information about your visit to this website, including:
• the name of the domain from which you accessed the internet;
• the date and time you accessed the website;
• the internet address of the website from which you linked directly to the website; and
• the pages you accessed while visiting the website
  Our website may use ‘cookies’ and other technologies such as ‘pixel tags’ and ‘web beacons’. These
  technologies help us better understand user behaviour, tell us which parts of our website people have
  visited and facilitate and measure the effectiveness of our website. These technologies may also be used
  to collect data that may include personal information. You may wish to disable cookies via your device,
  however, our website may not work as effectively with cookies disabled.
  This information does not in itself identify individuals and is used to measure the number of visitors to the
  website and how it was navigated. This information assists us to make the website more useful to you.
  We also collect information from subscribers (persons registering their details with us through the website)
  or website visitors for the purpose of improving our quality and effectiveness and to provide you with
  information. We welcome feedback from you about all aspects of this website. We store feedback that
  users send to us. This feedback is used to administer and refine our service. We may also use the information
  to improve or promote this site. We will not publish your name in connection with any information you
  provide without your permission.
  If you do not provide us with your personal information, some enhanced services, like the right to access
  our property guides, may be unavailable to you. If you do provide us with your personal information, we
  will protect it in accordance with this policy, and will only handle personal information where necessary.
  Collecting personal information through social networking services
  We may use social networking services such as X (formerly Twitter), Facebook, Instagram and YouTube to
  communicate with the public. When you communicate with us using these services we may collect your
  personal information, but we only use it to help us to communicate with you and the public. The social
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  networking service will also handle your personal information for its own purposes. These sites have their
  own privacy policies.
  Notification of collection of personal information
  If we collect personal information from someone or some entity other than you in the course of our business
  activities, we will make you aware that we have done so and explain why. We will also explain if there are
  any consequences for you if such information is not collected. Organisations that we are likely to collect
  personal information from or provide information to are:
• TICA;
• Barclays MIS;
• Veda; and
• NTD (National Tenancy Database).
  How we use your personal information
  We will only use or disclose your personal information for the primary purpose of our business or purposes
  related to our business activities. The primary purpose of our business includes, but is not limited to:
• marketing and selling real estate goods or services;
• marketing the First National Network and First National Members; and
• providing further information about our services.
  We may use or disclose your personal information for a purpose other than for the purposes stated above
  if:
• you have consented to such use or disclosure,
• you would reasonably expect such use or disclosure for a related purpose, or, in the case of sensitive
  information, directly related to the purposes stated above;
• it is required or authorised by or under an Australian law or a court/tribunal order;
• a permitted general situation exists in relation to the secondary use or disclosure; or
• we reasonably believe that such use or disclosure is reasonably necessary for one or more
  enforcement related activities conducted by, or on behalf of, an enforcement body.
  We may use your personal information to deliver services you have requested (for example, responding to
  an inquiry for information concerning a property).
  We may also use your personal information to send you periodic mailings containing information on new
  services and upcoming events that may interest you. If at any stage you decide that you do not wish to
  receive such material, please let us know by following the Opt-Out procedure below and we will ensure
  that your name is removed from our contact list.
  Business without identifying you
  In some circumstances it will be necessary for First National or its affiliates to identify you in order to
  successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the
  opportunity of doing business with us without providing us with personal information, for example, if you
  make general inquiries about real estate or the market.
  Direct marketing
  From time to time, we may use your personal information to provide you, via email or another form of
  communication, with current information about real estate, offers you may find of interest, changes to our
  organisation or new products or services being offered by us or any company with whom we are
  associated.
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  We will obtain your consent prior to using or disclosing any of your sensitive information for the purposes of
  direct marketing and comply with the Privacy Act and the Spam Act 2003 (Cth).
  If you do not wish to receive marketing information, you may at any time decline to receive such
  information by telephoning us on 02 9025 95 99 or by emailing us at raj@firstnationalkellyville.com.au
  If the direct marketing is by email you may also use the unsubscribe function or the Opt-Out procedure
  below. We will not charge you for giving effect to your request and will take all reasonable steps to meet
  your request at the earliest possible opportunity.
  Disclosure of your personal information
  We will only disclose your personal information to carry out business activities and functions as identified
  above.
  First National Members
  In order to deliver our services to you, we may disclose your personal information to another First National
  Member who is best positioned to assist with your particular request. In doing so, we authorise these
  members to use your personal information in the ways described above. These members will handle your
  personal information in accordance with the privacy statements accessible through their websites.
  Other than as stated in this Statement, we do not rent, sell or otherwise disclose your personal information
  to non-member companies or organisations without your prior consent.
  Overseas Recipients
  We may disclose your personal information to overseas recipients such as international First National Real
  Estate member offices, should this be deemed necessary (for example, responding to an inquiry for
  information concerning a property). Countries could include:
• New Zealand;
• Vanuatu;
• Any other country where a First National member is based.
  Before disclosing any of your personal information to an overseas recipient, we will take reasonable steps
  to ensure that they do not breach the APPs, under an exception in the Privacy Act. In some cases, we will
  remain accountable if the recipient mishandles your information.
  We will not be required to take reasonable steps to ensure an overseas recipient does not breach the APPs
  if:
• the overseas recipient is subject to a substantially similar law or binding scheme;
• the overseas recipient is subject to the laws of a country prescribed by regulations;
• we have your fully informed consent;
• it is required or authorised by law or an international agreement relating to information sharing;
• a permitted general situation exists; or
• it is an enforcement-related activity.
  Information that you post in any social media public forum used by First National Real Estate or its members
  (such as but not limited to Facebook, Twitter or Instagram) may be exposed to overseas recipients.
  We may disclose your personal information to overseas entities that provide support functions to us. You
  may obtain more information about these entities by contacting us. We may also use cloud storage to
  store the personal information we hold about you. The cloud storage and the IT servers may be located
  outside Australia.
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  Opt-Out procedure
  In each direct marketing or promotional communication with you, we will advise you how to notify us if you
  do not wish to receive any further communications from us. If our correspondence is in the form of an email, we will attach simple instructions on how you can unsubscribe from our mailing list. In any event you
  can opt-out from receiving marketing or promotional material from us by emailing us at
  raj@firstnationalkellyville.com.au or by contacting us by mail or telephone and asking to be removed from
  our mailing list.
  You should note that by opting out of our mailing list, you will not automatically be removed from the
  mailing lists of other First National members or business partners to whom we have forwarded your personal
  information because we do not have control over those mailing lists.
  If you no longer wish to receive material from the relevant First National member or business partner to
  whom we have forwarded your personal information, please follow their own Opt-Out procedure as
  described on their website or in their marketing material.
  Access to your personal information
  You can find out what personal information we have about you, and amend or update your personal
  information, by e-mailing us at raj@firstnationalkellyville.com.au or by telephoning us (contact details are
  provided at the beginning of this Statement). We will provide access to your personal information in a
  manner that is reasonably requested by you, including by email, phone, in person, hard copy or electronic
  record.
  We may charge a fee for our actual costs of retrieving and supplying the information to you, including staff
  costs in locating and retrieving the personal information, staff costs in reproducing and sending the
  personal information, costs of postage etc.
  We may also seek to verify your identity before providing you with your personal information (or considering
  any requests in relation to it) to ensure that your information is not inappropriately accessed.Depending on
  the type of request that you make we may respond to your request immediately, otherwise we usually
  respond to you within seven days of receiving your request. We may need to contact other entities to
  properly investigate your request.
  There may be situations where we are not required to provide you with access to your personal information,
  for example, if the information relates to existing or anticipated legal proceedings, or if your request is
  vexatious. An explanation will be provided to you if we deny you access to the personal information we
  hold about you.
  Correcting your personal information
  If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request
  that we correct the information. If appropriate we will correct the personal information. At the time of the
  request, otherwise, we will provide an initial response to you within seven days of receiving your request.
  Where reasonable, and after our investigation, we will provide you with details about whether we have
  corrected the personal information within 30 days.
  We may need to consult with other entities as part of our investigation.
  Complaints
  Should you wish to make a complaint about management of your information, please email
  raj@firstnationalkellyville.com.au or phone 02 9025 9599 First National Real Estate Kellyville will make a
  record of your complaint, verify the information received, and take steps to correct any deviation from
  Australian Privacy Principles.
  Should your complaint relate specifically to the management of your personal information by another
  independent member of the First National Real Estate network (i.e. Not First National Real Estate’s
  corporate administration or us), the network will refer your complaint directly to the member for response.
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  We will acknowledge your complaint within seven days. We will provide you with a decision on your
  complaint within 30 days. We will let you know if we expect your complaint will take longer to resolve.
  Sensitive information
  We will only collect sensitive information about you with your consent. Sensitive information is personal
  information that includes information relating to your racial or ethnic origin, political persuasion,
  memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or
  health.
  Unsolicited information
  If we receive unsolicited private information from you, we will as soon as practicable, but only if lawful,
  destroy the information or assure it is de-identified.
  Security
  We use all reasonable efforts to keep your personal information secure, accurate and up-to-date. Your
  personal information is stored behind firewalls and personal information is accessible only by password
  access. You can assist us to keep your personal information secure by ensuring that any username or
  password provided to you is kept confidential. [Note: if you use multi-factor authentication encryption or
  other security measures, please ensure this provision is updated to reflect those.]
  Data Breach Notification
  If personal information we hold is lost, accessed or disclosed without authorisation, we will act quickly to
  contain the situation and protect affected individuals.
• promptly investigate and assess the circumstances of the breach;
• take all practicable steps to contain, mitigate and remediate the incident; and
• notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as
  required by law.
  If you believe your personal information has been involved in a data breach, please contact our privacy
  officer using the details at the start of this policy.
  Storage
  Your personal information may be stored by us either digitally or in physical hard copy.
  We will take reasonable steps to protect your personal information from misuse, interference, unauthorised
  access, loss or modification. We will also take reasonable steps to destroy personal information or ensure it
  is deidentified if we no longer need the information for any purpose for which it may be used or disclosed.
  We retain personal information for as long as it is required for our business operations or to meet legal,
  regulatory or contractual obligations. Once personal information is no longer needed for these purposes,
  we take reasonable steps to destroy it securely or permanently de-identify it, consistent with the Office of
  the Australian Information Commissioner’s (OAIC) guidance on information retention and destruction.
  You provide your personal information to us at your own risk. We cannot guarantee the safety or security
  of your personal information. Like all businesses, our security safeguards may be subject to attack,
  interference, misuse or unauthorised access.
  We are not responsible for the safety, security and data protection policies of third parties.
  We encourage you to contact us if you suspect that there are any potential safety, data protection or
  security risks regarding your personal information.
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  Disclaimer of responsibility for third party sites
  Our website contains links to other web sites including the websites of First National members. We provide
  those links for the purposes of convenience only. If you do choose to open a link to an external website,
  you should review the privacy policy adopted in relation to that website (as it may be different to this
  Privacy Policy). We are not responsible for the content on those other websites or their privacy practices.
  How we may change this statement
  We reserve the right to amend or update this Statement so long as no change or amendment has a
  retrospective detrimental effect to your privacy rights. Changes will take effect by being published on our
  website. You can accept these changes by continuing to use the website
  This privacy policy came into existence 1st September 2026.